FAQ’s


WHAT ARE YOUR EXCHANGE/RETURN POLICIES?

 

REFUNDS

Once your return is authorized by using this link –  https://returns.blanqi.com/  – you’ll receive step-by-step instructions and a prepaid shipping label via email.  Need a new style? Click through the return process and request a refund. You’ll receive an instant refund code that works like a temporary gift card.  Should you decide to use it, you can purchase something new right away. Choose not to, use it and receive your full refund back to the original method of payment once your return is received.

EXCHANGES

Need a different size or color?  In the next step, you can select a new item in exchange for the item you are returning.  We’ll ship your new item right away for free. Just send in the item to be returned using our pre-paid shipping label.

HOW SOON WILL I GET MY REFUND?

Generally, 2-5 business days after product has been received by warehouse.

WHAT ITEM ARE RETURNABLE?

Returns are accepted on all unworn and undamaged items within 30 days of purchase

WHAT ITEMS ARE NON-REFUNDABLE?

Final sale items cannot be refunded, but they may be processed as an exchange for a different size.

 

SHIPPING RATES & SCHEDULE

 

DOMESTIC ORDERS

USPS Standard $6.99  Transit typically takes 7 – 10 business days

UPS 2-Day $21.95  Orders processed same day if placed by 11 am EST

 

INTERNATIONAL ORDERS

SHIPPING TO AUSTRALIA:   $12.99 not including duties.  Please note, transit typically takes 3-4 weeks.  Applicable taxes/duties apply. Please let us know if you have any sizing questions prior to ordering.   All size guides are US sizing.

SHIPPING TO CANADA:  $8.99 Transit typically takes 3-4 weeks.  Duties and taxes to be paid by purchaser upon arrival.

 

SHOPPING TOOLS

 

SIZE GUIDE:   http://blog.blanqi.com/blanqi-product-size-guide/  

GIFT CARDS:  https://www.blanqi.com/products/gift-card

 

CONTACT US

 

BLANQI SUPPORT:  customercare@blanqi.com

 

KEEP IN TOUCH

 

BLOG:   http://blog.blanqi.com/

INSTAGRAM:  https://www.instagram.com/blanqigirls/

FACEBOOK:  https://www.facebook.com/BLANQIbodystylers/

TWITTER:  https://twitter.com/blanqigirls