FAQ’s

WHAT ARE YOUR REFUND/EXCHANGE/RETURN POLICIES?

RETURNS/REFUNDS

Once your return is authorized by using this link –  https://returns.blanqi.com/  – you’ll receive step-by-step instructions and a shipping label via email.  Need a new style? Click through the return process and request a refund. You’ll receive an instant refund code that works like a temporary gift card.  Should you decide to use it you can purchase something new right away. Choose not to use it and receive your full refund back to the original method of payment once your return is received.

Please note, we cannot accept returns on items that appear to be worn, stretched out or tried on. If your return does not meet the conditions listed, we will not be able to issue a refund and the package will be sent back.


HOW SOON WILL I GET MY REFUND?

Generally, 2-5 business days after product has been received by warehouse.

WHAT ITEMS ARE RETURNABLE?

Returns are accepted on all unworn and undamaged items within 30 days of purchase

WHAT ITEMS ARE NON-REFUNDABLE?

Final sale items cannot be refunded, but they may be processed as an exchange for a different size.

EXCHANGES

Need a different size or color?  In the next step, you can select a new item in exchange for the item you are returning.  We’ll ship your new item right away. Just send in the item to be returned using our shipping label.

RETURNS – FOR OUTSIDE RETAILERS

Unfortunately, we cannot accept returns for items purchased from other retailers or websites. Please reach out to place of purchase for their return policy.

SHIPPING RATES & SCHEDULE

Please allow up to 3 business days for order processing. Thank you for your patience and understanding. Please reach out to our customer care team with any questions- customercare@blanqi.com

DOMESTIC ORDERS

USPS Standard $6.99  Transit typically takes 7 – 10 business days

UPS 2-Day $21.95  Orders processed same day if placed by 11 am EST

INTERNATIONAL ORDERS – All Sales are FINAL

SHIPPING TO AUSTRALIA:   $12.99 not including duties.  Please note, transit typically takes 3-4 weeks.  Applicable taxes/duties apply. Please let us know if you have any sizing questions prior to ordering.   All size guides are US sizing.

***Effective July 1, 2018 we are required by the Australian Taxing Office to charge a 10% GST (Goods and Services Tax) on all products imported by consumers into Australia.

SHIPPING TO CANADA:  $8.99 Transit typically takes 1-2 weeks.  Duties and taxes to be paid by purchaser upon arrival.

SHIPPING TO EUROPEAN UNION:  $20 USD Transit time typically takes 10-16 days. All orders subject to a 20% VAT tax.

INTERNATIONAL RETURNS/EXCHANGES

At this time, we are unable to accept returns or exchanges on international orders.  All sales are final – please contact customercare@blanqi.com should you have any questions regarding this policy.

TRACKING ORDERS

Will customers be able to track their orders?

Yes, you will be able to track order from clicking the link in your shipping confirmation email.

WHAT COUNTRIES WE CURRENTLY SHIP TO:

Australia
Canada
United States
European Union

SHOPPING TOOLS

SIZE GUIDE:   http://blog.blanqi.com/product-size-guide/

GIFT CARDS:  https://www.blanqi.com/products/gift-card

 

CONTACT US

BLANQI SUPPORT:  customercare@blanqi.com

 

KEEP IN TOUCH

BLOG:   http://blog.blanqi.com/

INSTAGRAM:  https://www.instagram.com/blanqigirls/

FACEBOOK:  https://www.facebook.com/BLANQIbodystylers/

TWITTER:  https://twitter.com/blanqigirls